Postage, payment and returns information:
How much is postage?
There is no charge to send digital downloads and they are available for purchase worldwide. When purchasing the Peta Serras Stretching Series DVD the postage is free Australia wide. For international sales of the hard copy please contact email@example.com
How long will it take to receive my DVD?
If you are located in Australia, we send our orders through Australia post. We dispatch all orders within 24 hours, except public holidays which have a 48 dispatch time. Due to Australia Post guidelines it can take up to 10 days to receive your DVD. We send them as a large letter in a padded envelope. If you are located outside of Australia, please contact us for information on pricing, shipping charges and estimated delivery time.
How long will it take to receive my digital downloads?
Digital downloads should take no more than 1 hour to appear in your inbox. Ensure you check your junk mail if you haven’t received it. The email will be your receipt which includes a link to download your copy.
What is your returns policy?
As we are confident that you will love our product, we unfortunately cannot refund for change of mind. If you have any questions about the content of the DVD please contact us at firstname.lastname@example.org before purchasing. We do however refund if your product is faulty. Please contact us at email@example.com to organize for a replacement product.
We also do not offer refunds on digital products and digital downloads. If you have any questions prior to purchasing, please content firstname.lastname@example.org, we do not offer refunds or exchanges due to change of mind or incorrect purchases.
What if my product is faulty?
If you receive your product and it is damage, contact us at email@example.com straight away where we will arrange to have your product sent back to us and will send a replacement DVD in its place.